Job Requirements:
- Education: High school diploma or equivalent; Associate’s or Bachelor’s degree a plus.
- Experience:
- Entry-Level: 0-2 years of experience in customer service, retail, hospitality, or a call center environment.
- Experienced: 2+ years of proven experience resolving complex customer issues and maintaining high satisfaction.
- Technical Skills:
- Proficiency in: CRM software (e.g., Zendesk, Salesforce Service Cloud, Freshdesk), ticketing systems.
- Strong typing skills and proficiency in Microsoft Office Suite.
- Ability to navigate multiple software applications simultaneously.
- Soft Skills:
- Exceptional verbal and written communication skills.
- Active listening and strong empathy.
- Problem-solving and de-escalation skills.
- Patience, professionalism, and a positive attitude.
- Ability to work effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Team player with a collaborative spirit.
- Adaptability and willingness to learn product knowledge quickly.
Sample Benefits:
- Competitive hourly wage or salary.
- Health, dental, and vision insurance options.
- Paid time off (vacation, sick leave).
- Employee discounts on company products/services.
- Training and ongoing professional development.
- Opportunities for career advancement within customer service or other departments.
- Employee recognition programs.
- Supportive team environment.
- Performance-based incentives or bonuses.
- Flexible scheduling options (for some roles).
- Access to employee assistance programs.