Customer Support

Job Requirements:

  • Education: High school diploma or equivalent; Associate’s or Bachelor’s degree a plus.
  • Experience:
    • Entry-Level: 0-2 years of experience in customer service, retail, hospitality, or a call center environment.
    • Experienced: 2+ years of proven experience resolving complex customer issues and maintaining high satisfaction.
  • Technical Skills:
    • Proficiency in: CRM software (e.g., Zendesk, Salesforce Service Cloud, Freshdesk), ticketing systems.
    • Strong typing skills and proficiency in Microsoft Office Suite.
    • Ability to navigate multiple software applications simultaneously.
  • Soft Skills:
    • Exceptional verbal and written communication skills.
    • Active listening and strong empathy.
    • Problem-solving and de-escalation skills.
    • Patience, professionalism, and a positive attitude.
    • Ability to work effectively in a fast-paced environment.
    • Strong organizational skills and attention to detail.
    • Team player with a collaborative spirit.
    • Adaptability and willingness to learn product knowledge quickly.

Sample Benefits:

  • Competitive hourly wage or salary.
  • Health, dental, and vision insurance options.
  • Paid time off (vacation, sick leave).
  • Employee discounts on company products/services.
  • Training and ongoing professional development.
  • Opportunities for career advancement within customer service or other departments.
  • Employee recognition programs.
  • Supportive team environment.
  • Performance-based incentives or bonuses.
  • Flexible scheduling options (for some roles).
  • Access to employee assistance programs.